CCA Financial Summit

The CCA hosted a Financial Summit in October 2023 to address members top priorities around the ever-evolving financial markets. 

Here are just a few key takeaways from this one-of-a-kind event that brought together cloud communications leaders, analysts, and investors for two days in NYC:

• Profitable growth in the cloud market is king – and it's all about EBITDA and the Rule of 40.
• Ecosystems are the future of the cloud communications industry.
• Specialization and a vertical focus will help you differentiate and build value.
• No one has fully cracked the code of hybrid work. There's still plenty of opportunity there for providers.
• Contact center AI will continue to grow as a powerful tool to improve CX and efficiency.

We kicked off the event with dinner and live jazz at City Winery inside of Grand Central Station. Then for day two we gathered at the prestigious Yale Club where we learned from the industry's top financial leaders. Browse our picture gallery below, and be sure to join us at the next CCA event!